Don’t let the simplicity of the title fool you. “Information specialist” may come across like a modest term to those who have never had to reach out for help, but to millions of people in need around the world, the term represents a listening ear, a saving grace, and a guiding light in times of financial, emotional, and physical distress. Relying on a general description of a specialist’s duties—providing information to the public on various topics—hardly does justice to the complexity of the work that information specialists like myself provide day-in and day-out.
Resourceful and Rewarding
Imagine receiving a phone call at 8:30 a.m. from a mother who can’t stop crying long enough to explain that her newborn is suffering from seizures. Envision a teenage boy recounting exactly how he plans to kill himself today. Every day of the year, there are people sending emails and placing calls to nine different federal health information hotlines—often finding themselves baffled at the idea that a real person is willing to take the time to listen to their very real problems. After listening, information specialists deliver precise, attentive, and empathetic responses on health matters ranging from mental health and substance use to deafness and other communication disorders. With referrals to nationally recognized treatment centers, a wealth of in-depth health publications, and a listing of financial assistance organizations for those who are uninsured or underinsured, these information specialists create hope for people who had given up on the possibility of ever finding help.
Passionate and Purposeful
Professionals like myself have come together at a company that knows the value and power that information specialists can provide.
And so while an information specialist might not be a recognizable asset to many at first glance, those here at IQ Solutions have dedicated themselves to transforming hundreds of thousands of lives. On this National I&R day, I am honored to be a member of such an innovative and revered team that remains dedicated to advancing your health.