Each Day Is Something New
Some may think working at the call center is an ordinary routine—it’s anything but ordinary. Each time the phone rings, I know someone on the other end needs help, whether it be for a general question or a person in distress begging for someone to listen to them. Each call is just as important as the last. The mystery in what could come next keeps me attentive, confident, and alert for whatever concern or issues may be thrown in my direction.
The Most Rewarding Challenge
A 24/7 Shift
The job of an information specialist is a unique one—in most cases, it provides the stepping stone for an individual looking for a change in their lives. As an information specialist, you become the medium between a caller looking for help and those who can provide the assistance. A caller looking for local Alcoholics Anonymous classes, someone looking for an intensive outpatient facility, a mother looking to get her son into a behavioral health facility to be evaluated and diagnosed: All of those scenarios are just a piece of a whole that make up the job. With hundreds of calls both in English and Spanish, mail and email inquiries, and publication orders, an information specialist’s job is never just an ordinary dull day. Being open 365 days a year, 7 days a week, 24 hours a day means someone will always be there on the other end of the line to say “Thank you for calling SAMHSA, how can I help you?”—something I am proud of doing each and every day at IQ Solutions.