Our Services and Capabilities
Strategic Communications
We don’t just communicate—we connect.
Our team uncovers insights, crafts meaningful stories, and shares trusted information to support better health. Every message is designed to build awareness, informs choices, and delivers lasting impact.
- Communications strategy and action plans
- Campaigns and programs for public health behavior change, education, and awareness
- Partnership and stakeholder engagement
- Community relations and coalition building
- Public and media relations
- Science and medical writing
- Multicultural communications and outreach
- Multilingual translations
- Crisis communications
- Event/exhibit planning and production
- Traditional, digital, broadcast, over-the-top, and out-of-home media distribution
- Media training
- Creative design, medical illustration, animation, and video production
- Content and materials development
- Plain-language writing for all levels of health literacy
Technical Assistance
Providing real-time, human-centered support.
Using digital tools like SMS and web chat, we connect people with health and social service specialists who offer immediate guidance to manage acute and chronic health challenges. Through empathy, innovation, and trusted information, we empower individuals to make informed decisions and take control of their health—anytime, anywhere.
- Toll-free call centers
- Inquiry response and tracking
- Voice over Internet Protocol
- Interactive voice response
- SMS/text messaging
- Online chat
- Inventory management, warehousing, and distribution
- Exhibit program support
- Library management and taxonomy
Digital Technology
Driving action through smart digital solutions.
Using AI, advanced technology, and targeted content strategies, our team makes complex health information clear and accessible. We reach the right people at the right time and place to foster better health decisions and outcomes.
- Cloud computing, security, and infrastructure
- Human-centered and user experience (UX) design
- Artificial intelligence and virtual reality
- Machine learning
- Agile website and mobile development
- Drupal web development
- Plain-language web writing
- Social media
- Content planning and governance
- Content management systems
- Content syndication
- Application development
- Enterprise architecture
- Analytics and data strategy/visualizations
- User testing (moderated and unmoderated)
- Search; search engine optimization (SEO)
- Section 508 compliance
- Interactive dashboards
- Database development
Training
Strengthening capacity for outreach success.
We provide clients with tailored training on various facets of communications, marketing, and engagement—led by in-house specialists and subject matter experts—to help tackle complex outreach challenges and build essential skills. Through practical guidance and collaborative problem-solving, we enhance capabilities to drive meaningful impact.
- Training
- Program development
- Onsite/offsite technical assistance consultation
- Workforce and staff development
- Webinar and resource development
Research and Evaluation
Generating insights that move people.
We employ rigorous research and evaluation to understand audience needs, preferences, and behaviors. Through audience segmentation, concept and message testing, and campaign assessment, we turn insights into strategies that inspire behavior change and deliver measurable results.
- Focus groups (in-person or remote)
- In-depth interviews
- Cognitive interviews
- Online bulletin boards
- Social listening
- Literature reviews, environmental scans, and gap analyses
- Office of Management and Budget/Institutional Review Board clearance packages
- Process and outcome evaluation
- Data analytics
- Qualitative instrument development and pilot testing
- User testing (moderated and unmoderated)
- Survey design, programming, fielding, and analysis
- Environmental scans
Awards
Since we opened our doors in 1993, IQ Solutions’ work has been frequently recognized by our clients and peers.
Case Study
Protecting Children, Families, and Pets: Disposal of Unused Prescription Drugs
Helping the U.S. Food and Drug Administration Remove the Risk of unused opioids.
